08 / Tools & support
Website maintenance services
Good care, beyond the launch.
Updates, backups, technical support and hosting help for the day-to-day care of your website.
Let’s talk
For a website that needs ongoing attention.
A practical option when you do not have someone looking after the website internally, or need help keeping an existing site in good working order.
Keep the website current
Review the software and routine updates the website depends on. Plan changes with the existing setup in mind, and check important pages and functions after the work is done.
Look after the working baseline
Understand how the website is backed up and what is needed if something goes wrong. Confirm the arrangements, responsibilities and recovery options, rather than leaving them unclear after launch.
Support everyday use
Small content changes, unexpected errors and hosting questions can interrupt the working day. Give these requests a clear route, and separate routine care from larger design or development projects.
What we deliver
Keep everyday website tasks from getting in the way of your business.
- Software updates
- Planned updates for the platform and components, with relevant compatibility considerations and checks of the website after changes.
- Backup arrangements
- A review of what is backed up, where copies are kept and how restoration would be approached within the setup.
- Routine website checks
- Checks of important pages, forms and functions, with findings noted so issues and the next actions are understandable.
- Technical and hosting support
- Help with website issues and hosting coordination, with the request process and support boundaries established before the work begins.
Update frequency, backup arrangements, availability and response expectations are agreed for each website. Larger changes, new features and third-party costs are confirmed separately.
Before we begin.
A few practical details before we start.
Can you look after a website you did not build?
We can review the existing website first. Its platform, theme, plugins, hosting and available access help determine what support is practical and whether any initial work is needed before ongoing care begins.
Do you offer hosting support?
Hosting help can form part of the scope. We review your current provider and requirements, then confirm the arrangement, who manages each responsibility and which platform charges need to be considered.
Are design changes and new features included?
Routine care and larger projects are different kinds of work. We agree which content changes or small requests are covered, and discuss separate requirements when a request needs substantial design or development.
How quickly will you respond?
Availability, contact methods and response expectations are confirmed before work starts. The arrangement should fit the website and the support scope; there is no automatic promise of round-the-clock or instant support.
What does your website need next?
Tell us where the site is hosted, what it runs on and the help you are looking for. We can review a suitable care arrangement.